Shipping Information

This page applies specifically to domestic orders shipped within the United States. We ship to eligible addresses across the country, subject to applicable shipping restrictions and carrier coverage areas.

Every domestic order goes through a clearly defined process: order verification and processing, dispatch to the shipping carrier, in-transit movement through the carrier network, and final delivery to the address provided at checkout.

Shipping charges, delivery estimates, and tracking availability are outlined in the sections below. We encourage you to review these details before placing your order.

It is important to understand the difference between order processing and transit time, as these are often confused.

Your total estimated delivery time is the combination of processing time plus transit time. Both factors contribute to when your order will arrive.

Delivery estimates are estimates rather than guaranteed arrival dates and may be affected by carrier delays, weather, holidays, or circumstances outside our control.

Shipping charges are calculated according to the applicable shipping method, destination, and order details and are displayed before payment is completed.

You will see the full shipping cost during checkout before you finalize your purchase. Shipping charges are never hidden and will always be clearly disclosed prior to payment.

Once your order has been dispatched, tracking information will be provided when available. You will receive tracking details by email after your package has been handed to the shipping carrier.

1. Order Confirmed
2. Order Processed
3. Shipped
4. Tracking Available
5. Delivered

While we work hard to ensure timely delivery, occasional delays can occur due to circumstances beyond our control. Common causes of shipping delays include:

• Carrier disruptions or service interruptions
• Severe weather events
• Holiday shipping volumes
• Incorrect or incomplete address information
• High seasonal shipping volumes
• Other circumstances outside the store’s control

If a shipping delay occurs, we will communicate the revised timeframe and provide any applicable cancellation or refund information as required by applicable regulations.

Please carefully review your shipping information before completing your order. An incorrect or incomplete address may result in:

• Delivery delays
• Additional carrier charges
• Package return to sender
• Additional processing before reshipment

If you realize that your address was entered incorrectly, please contact our support team as soon as possible. We will do our best to correct the issue before your order ships, but we cannot guarantee changes once the package has been dispatched.

If your tracking information indicates a delivery problem, or if your package arrives damaged, please contact our customer support team at sales@usroidss.com.

We will review the details of your shipment and work with you to resolve the issue as quickly as possible. Please retain any damaged packaging and contents, as this may be required for carrier inspection.

• Verify your full shipping address.
• Check apartment, suite, or unit information where applicable.
• Make sure your contact information is accurate.
• Review the shipping method selected at checkout.
• Keep your order confirmation and tracking information.